Terms
OVERVIEW
These Terms of Service (“Terms”) govern your use of ekostoreonline.in and any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. ABOUT US
Ekosto Store Online is an e-commerce fashion retailer operating at:
F227 Express Zone Mall, B Wing, Next To Patel Vanika, W.E. Highway, Goregaon East, Mumbai, Maharashtra, India – 400063
GST No: 27AAICE8264B1ZM Email: support@ekostoreonline.in Phone: +91-9004858148
2. ELIGIBILITY
- You must be at least 18 years of age to use this website and make purchases
- By placing an order, you confirm that you are 18 years or older
- If you are placing an order on behalf of a minor, you take full responsibility for the transaction
3. ACCOUNT REGISTRATION
- You may browse our website without registering
- To place an order, you may need to create an account or check out as a guest
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- Notify us immediately at support@ekostoreonline.in if you suspect unauthorised access to your account
4. PRODUCTS & PRICING
- All product descriptions, images, and specifications are provided in good faith
- Product images are for illustration purposes only — actual colours may slightly vary due to screen display settings
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST
- Prices are subject to change without prior notice
- We reserve the right to limit quantities of any product
- We are not responsible for typographical errors in product descriptions or pricing
5. ORDERS & PAYMENT
- An order is confirmed only after successful payment
- You will receive an order confirmation email with your Order ID
- We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- UPI (GPay, PhonePe, Paytm, BHIM)
- Net Banking
- Digital Wallets
- Cash on Delivery (COD) — up to ₹2,000
- All online transactions are secured via SSL encryption and processed by RBI-authorised payment gateways
6. ORDER CANCELLATION BY US
We reserve the right to cancel any order in the following situations:
- Product is out of stock or discontinued
- Pricing or product description errors
- Suspected fraudulent or unauthorised transaction
- Unable to deliver to the provided address
- Payment failure or verification issues
In all such cases, a full refund will be processed within 5–7 business days.
7. SHIPPING & DELIVERY
- We ship across India to serviceable pin codes
- Estimated delivery timelines are provided but not guaranteed
- We are not liable for delays caused by courier partners, weather, or government restrictions
- Risk of loss and title for items passes to you upon delivery
8. RETURNS & REFUNDS
Returns and refunds are governed by our separate Return & Refund Policy available on our website. Key points:
- Returns accepted within 7 days of delivery for eligible items
- Refunds processed within 7–10 business days to the original payment method
9. INTELLECTUAL PROPERTY
- All content on ekostoreonline.in including logos, images, text, graphics, and design is the exclusive property of Ekosto Store Online
- You may not copy, reproduce, distribute, or use any content without our written permission
- Violation of intellectual property rights may result in legal action
10. PROHIBITED ACTIVITIES
You agree not to:
- Use our website for any unlawful purpose
- Place fraudulent orders or provide false information
- Attempt to hack, disrupt, or damage our website
- Scrape, crawl, or harvest data from our website
- Impersonate any person or entity
- Engage in any activity that disrupts other users’ experience
11. DISCLAIMER OF WARRANTIES
- Our website and products are provided on an “as is” and “as available” basis
- We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website
- We do not guarantee that our website will be error-free or uninterrupted
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Ekosto Store Online shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from use or inability to use our website or products
- Any third-party content or services linked from our website
Our maximum liability shall not exceed the value of the order placed by you
13. INDEMNIFICATION
You agree to indemnify and hold harmless Ekosto Store Online, its directors, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.
14. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.
15. DISPUTE RESOLUTION
- We encourage you to contact us first at support@ekostoreonline.in to resolve any dispute amicably
- If unresolved, disputes may be referred to arbitration as per the Arbitration and Conciliation Act, 1996
- Consumer disputes may also be referred to the appropriate Consumer Forum under the Consumer Protection Act, 2019
16. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.
CONTACT US
Ekosto Store Online F227 Express Zone Mall, B Wing, Next To Patel Vanika, W.E. Highway, Goregaon East, Mumbai, Maharashtra, India – 400063
📞 +91-9004858148
🌐 ekostoreonline.in
GST No: 27AAICE8264B1ZM