Privacy Policy – Ekostoreonline

ekostoreonline is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit ekostoreonline.in and make purchases from us.

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Personal Information:

Full name
Email address
Phone number
Billing and shipping address
Date of birth (if provided)

Payment Information:

Credit/Debit card details (processed securely via payment gateway — we do not store card details)
UPI ID or wallet information
Transaction ID and payment status

Technical Information:

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your customer service requests and queries
Send promotional emails and offers (only if you have opted in)
Personalise your shopping experience
Improve our website, products, and services
Detect and prevent fraudulent transactions
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements

PAYMENT INFORMATION & SECURITY

We do not store your credit/debit card details on our servers
All payment transactions are processed through PCI-DSS compliant payment gateways
We use SSL (Secure Socket Layer) encryption to protect data transmitted on our website
Our payment partners include Razorpay, Cashfree, and PayU — all RBI-authorised payment aggregators

DATA SHARING & DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Logistics Partners: To deliver your orders (name, address, phone number)
Payment Processors: To process your transactions securely
IT Service Providers: For website hosting, maintenance, and analytics
Legal Authorities: If required by law, court order, or government regulation
Business Transfers: In case of merger, acquisition, or sale of business assets

COOKIES POLICY

We use cookies to:

Remember your login and cart details
Analyse website traffic and user behaviour
Personalise your shopping experience
Serve relevant advertisements

You can disable cookies in your browser settings. However, disabling cookies may affect the functionality of our website.

DATA RETENTION

We retain your personal information for as long as your account is active or as required by law
Order and transaction data is retained for 7 years as per Indian tax and accounting regulations
You may request deletion of your account and personal data at any time

YOUR RIGHTS

You have the right to:

Access your personal information we hold
Correct inaccurate or incomplete information
Delete your personal data (subject to legal obligations)
Opt-out of marketing communications at any time
Port your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@ekostoreonline.in

CHILDREN’S PRIVACY

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

GRIEVANCE OFFICER

As per the Information Technology Act, 2000 and IT (Intermediary Guidelines) Rules, 2021, the details of our Grievance Officer are:

Grievance Officer: Customer Support Team

Email: support@ekostoreonline.in Phone: +91-9004858148

Response Time: Within 48 business hours

CONTACT US

Ekosto Store Online F227 Express Zone Mall, B Wing, Next To Patel Vanika, W.E. Highway, Goregaon East, Mumbai, Maharashtra, India – 400063

📞 +91-9004858148

📧 support@ekostoreonline.in

🌐 ekostoreonline.in

GST No: 27AAICE8264B1ZM